Policies & Procedures
1. Booking & Access
- All bookings must be made online via our website.
- Each session lasts 60 minutes.
- Prepaid bookings only – walk-ins are not accepted.
- Maximum of 4 people per booking.
- Please arrive 5–10 minutes early. Sessions will end at the scheduled time, even if you arrive late.
2. Cancellation & Rescheduling
- Once payment has been made, no cancellations or rescheduling are permitted.
- This policy ensures fairness due to the limited availability of sessions.
- In the case of emergencies, please contact us directly. However, refunds are not guaranteed.
3. Health & Safety
- All guests must be 18 years or older, or accompanied by a responsible adult with written consent.
- Please consult your doctor before booking if you have any health concerns or medical conditions.
- Use of alcohol or recreational drugs before or during your session is strictly prohibited.
- Guests are required to shower before entering both the sauna and ice bath facilities upon each entry.
4. Towels & Hygiene
- Please bring two towels with you:
- One for use in the sauna.
- One for drying off after your session.
- One for use in the sauna.
- If you forget to bring towels, rentals will be available onsite.
5. Facility Use
- Swimwear is mandatory – nudity is not permitted in the facility.
- Bookings grant exclusive access to the sauna and ice baths for up to 4 people.
- Please be respectful of your session time and vacate the facility promptly when it ends.
6. Etiquette
- Phone use is at your own risk due to the high heat in the sauna and potential water exposure near the ice baths.
- Disruptive behavior, including aggressive or disrespectful conduct, may result in removal from the facility without refund.
- Please dispose of waste properly and help maintain a clean space. Staff will sanitize the facility between bookings.
Terms & Conditions
1. Agreement to Terms
- By making a booking, you agree to all Wolftuna Wellness Lounge policies and terms stated here.
2. Bookings, Payments & Refunds
- Bookings can be paid for online or in store.
- Once paid, no refunds, cancellations, or rescheduling will be allowed.
- Each booking covers up to 4 people for one 60-minute session.
- Any promotions or package deals are non-transferable and may have an expiry date.
3. Health & Risk Acknowledgment
- You confirm you are in suitable health to use the infrared sauna and/or ice baths.
- If uncertain, it is your responsibility to seek medical clearance before your session.
- Wolftuna Wellness Lounge accepts no responsibility for any adverse effects from using the facility.
4. Liability Waiver
- By attending your session, you waive all claims against Wolftuna Wellness Lounge and its staff, except in cases of proven negligence.
5. Conduct & Damage
- All guests must follow instructions from staff and respect posted facility rules.
- Inappropriate behavior may result in a permanent ban or removal from the premises.
- You are financially responsible for any damage caused by you or your guests.
6. Cancellations by Facility
- We reserve the right to cancel or reschedule sessions due to maintenance, emergencies, or unforeseen circumstances.
- If this occurs, you will be offered a rescheduled time or credit toward a future booking.
7. Privacy
- Your personal information is only used to manage bookings and communicate with you.
- We do not share or sell your data to third parties.
⚠️ Disclaimer
Wolftuna Wellness Lounge services are not a substitute for medical care. Please consult your healthcare provider before beginning any new wellness routine, including sauna or cold therapy.